Refund and Return Policy
At Cuddles is Life, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.
1. Return Period
You may return any unworn and unwashed items within 30 days of receiving your order for a full refund or exchange.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at support@cuddlesislife.com to request a return authorization.
- Pack the item securely in its original packaging.
- Include a copy of your receipt or proof of purchase.
- Ship the item to the address provided by our customer service team.
3. Refunds
Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
4. Non-Returnable Items
Some items are non-returnable, including:
- Gift cards
- Items marked as final sale
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
If you have any questions regarding our refund and return policy, please contact us.